{"id":6789,"date":"2022-09-19T16:21:54","date_gmt":"2022-09-19T14:21:54","guid":{"rendered":"https:\/\/www.lapulceconiltarlo.it\/rimborso_reso\/"},"modified":"2025-08-01T15:27:18","modified_gmt":"2025-08-01T13:27:18","slug":"rimborso_reso","status":"publish","type":"page","link":"https:\/\/www.lapulceconiltarlo.it\/en\/rimborso_reso\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top&#8221; background_color_gradient_stops=&#8221;rgba(218,170,32,0.2) 0%|rgba(218,170,32,0) 40%&#8221; overflow-x=&#8221;hidden&#8221; custom_padding=&#8221;||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;72px&#8221; header_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Sales and return conditions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;20vw&#8221; box_shadow_vertical=&#8221;0px&#8221; box_shadow_color=&#8221;#C59246&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px|30px|30px||true|false&#8221; custom_padding_tablet=&#8221;30px|30px|0px||false|false&#8221; custom_padding_phone=&#8221;|20px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>General legal conditions<\/h2>\n<p>By accessing La Pulce con il Tarlo&#8217;s shop, users agree to accept and comply with all the conditions contained on the site. Access to the site and services is intended solely for personal use.<br \/>This site provides customers with information about the products offered in store with the possibility of purchasing them online.The products for sale are intended for the end consumer, and therefore invoices cannot be issued to companies with VAT numbers.All users who access this site declare that they accept that the use of the site and its services is governed by the current legislation of the Italian State. La Pulce con il Tarlo does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access from places and countries where the related content is considered illegal is expressly prohibited. Those who decide to access the site anyway are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for complying with local laws.<\/p>\n<h2>Competent Court<\/h2>\n<p>For any dispute and controversy mentioned above, the competent court will be the Court of Rimini.<\/p>\n<h2>Availability of Products<\/h2>\n<p>The variety of products offered in the shop section is the same as that available in the store. However, there may occur the possibility that an order request for a product on the site coincides with a simultaneous purchase in the store by private customers: for this reason, with each order request received, La Pulce con il Tarlo reserves the right to confirm the availability of the requested item\/items. <br \/>In the event that they are not available and\/or in case the order cannot be fulfilled as requested, the customer will be promptly notified.<\/p>\n<h2>Ownership of Content<\/h2>\n<p>All content of the website www.lapulceconiltarlo.it is the property of La Pulce con il Tarlo, including documents, photographs, images, fonts, designs, codes, and format scripts. The material contained on the website is protected by copyright according to Law No. 633 of April 22, 1941 and subsequent amendments. Any reproduction, alteration, transmission, publication, or redistribution to third parties for commercial purposes is strictly prohibited without the express written consent of La Pulce con il Tarlo.<\/p>\n<h2>General Sales Conditions<\/h2>\n<p>La Pulce con il Tarlo operates as an agency on behalf of third parties with private individuals; therefore, it engages in mediation for the buying and selling of second-hand items between private parties. Consequently, the transfer of items occurs between two final consumers and is not subject to invoicing, but will be documented through the issuance of a receipt that certifies the purchase and provenance. All products present in the shop are second-hand items and thus subject to wear and tear, which has increased their value and uniqueness. La Pulce con il Tarlo commits to creating and publishing photos that reflect 100% the strengths and weaknesses of the items. For this reason, claims and disputes regarding defects and imperfections in form will not be accepted<\/p>\n<h2>Returns and Refunds<\/h2>\n<p>According to Article 52 of Legislative Decree 206\/2005 as amended by Legislative Decree 21\/2014 (Consumer Code), the buyer has the right to withdraw from the contract without penalty and without explanation for a period of 14 (fourteen) days from the date of receipt of the products. To exercise the right of withdrawal, it is necessary to send the intention to withdraw from the contract within 48 hours of receipt of the goods via email. In the communication, the code(s) of the item(s) to be returned must be indicated to obtain a refund.The return shipment, via courier or postal service, will be at the customer&#8217;s expense, unless otherwise agreed and authorized in writing. The shipment is at the customer&#8217;s risk.<\/p>\n<p>As soon as La Pulce con il Tarlo receives the returned items, it will proceed with the refund corresponding to the value of the goods for which the right of withdrawal has been exercised, crediting the amount via bank transfer &#8211; upon communication of the Customer&#8217;s bank details and after deducting shipping costs.<\/p>\n<p>The offer and sale of products on our website are governed by these General Terms and Conditions of Sale and Returns and Refunds.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sales and return conditionsGeneral legal conditions By accessing La Pulce con il Tarlo&#8217;s shop, users agree to accept and comply with all the conditions contained on the site. Access to the site and services is intended solely for personal use.This site provides customers with information about the products offered in store with the possibility of [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h3>Overview<\/h3><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul><li>Gift cards<\/li><li>Downloadable software products<\/li><li>Some health and personal care items<\/li><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul><li>Book with obvious signs of use<\/li><li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h2>Refunds<\/h2><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><b>Late or missing refunds<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><b>Sale items<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h2>Exchanges<\/h2><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h2>Gifts<\/h2><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h2>Shipping returns<\/h2><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p><h2>Need help?<\/h2><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-6789","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/pages\/6789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/comments?post=6789"}],"version-history":[{"count":17,"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/pages\/6789\/revisions"}],"predecessor-version":[{"id":6807,"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/pages\/6789\/revisions\/6807"}],"wp:attachment":[{"href":"https:\/\/www.lapulceconiltarlo.it\/en\/wp-json\/wp\/v2\/media?parent=6789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}